FAQs

If you are looking to add items, change items, remove items or combine two or more orders together, this must be done the same day, as soon as possible, before orders are shipped. Please double check orders before submitting to ensure your order is accurate. It is possible that if you reach out right away we can make an adjustment. Contact Customer Experience who will be able to check on your order status and confirm.

Yes. All purchases are secured by Shopify approved payment processors. At no time is your full credit card number stored on our system or accessible by staff. In compliance with bank requirements, the last 4 digits of your credit card number are stored to help you identify your payment method on your customer profile.

It depends on where you are located. Orders that are paid and processed will take 2-7 business days to arrive within Canada and North America . Delivery details will be provided in your confirmation email.

All orders are automatically updated via email or SMS with tracking information provided within your order confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout for your own preference.

Our products are carefully packaged to ensure they arrive in perfect condition. We use high-quality materials to protect your order during transit. If you have any specific packaging preferences or questions, feel free to let us know!

Collins Gourmet does not sell, rent, or share any of your personal information to any third party. Your information is used for the sole purpose of completing your purchase or for contacting you regarding your purchase. To read our full privacy policy click here.

Orders may be cancelled within 24 hours of being placed. If you need to cancel an order, email us as soon as possible, before your order is packaged and shipped.

Please have the subject line read: “Urgent: Cancel Order”

Please note: Orders can only be cancelled within 24 hours and if they are in processing status. 

If there is a valid reason to return a product, we are happy to provide this service. please email us, with photos and explanation.

 We offer free shipping on all orders. Enjoy hassle-free delivery straight to your door! If you have any questions, feel free to ask.